Did you hear a strange sound yesterday that resembled a strangled scream? Well, that was me, but it wasn’t a scream, exactly. It was more like laughter – with tears. (Yes, that is possible. For me, tears go with everything; kind of like blue jeans or black purses.)
A couple weeks ago, I wrote about our washing machine, which apparently dreams of becoming a jet engine in its next life. As expected, we did get a call last week from the warranty company. Instead of telling us which washing machine would be the replacement, they told us a repairman would come between 8AM and noon on Monday (yesterday) to fix it.
Hubby had the day off and he cancelled a morning appointment so he could be home in case the repairman came early. No worries about that, though – the man didn’t show up until nearly one o’clock, which translates to a quarter past irritated in hubby time. I checked, and according to the numbers on my watch, 1 is not in between 8 and 12. That’s not even the good part. Guess what else? Aw, you’ll never guess…
Our washer still isn’t fixed. That’s right. The story we got is that the first guy is notoriously lazy and didn’t get the proper authorization, nor did he order any parts. If this is true, it means that even in a time of high unemployment, it is possible to get paid for doing a job without actually working. Sweet deal, right?
Okay, so the first guy might be lazy, but I kind of thought the service person would check their repair schedule for the day and verify all necessary parts were on the truck before heading out on service calls. If the parts weren’t there, they could call the customer to reschedule. Silly me.
But in thinking about it, it makes sense, really. You see, if they had verified part availability, they wouldn’t have been able to show up at our house and charge $187 to do nothing – a charge that we could have to pay if the warranty company denies the claim.
While at our house, the second repairman called the warranty company for authorization to do the repairs and they refused, stating it was more cost effective to replace the machine. Sooooo…we get to wait another three to five days for another call from the warranty company. That’s when we should find out if they will cover yesterday’s charges and/or the replacement washer.
Yep, this is where the frightening laughter/scream/cry noise happened. If they deny either, you may hear another, even more horrifying, sound – that will be my hubby before he goes to battle with the warranty company 🙂
Come on, make me feel better – please share your worst repair experiences (could be anything: jewelry, cars, appliances, etc.)
Misery has a snack spread set up and is prepared for company 😉